TERMS & CONDITIONS

Cancellations

  • Cancellations (whether in part or full) notified more 3 months prior to 12 noon on the date of your booking arrival are eligible for a 100% refund (of the cancelled portion).
  • Cancellations (whether in part or full) notified more than 21 days (and less than 3 months) prior to 12 noon on the date of your booking arrival are eligible for an 80% refund (of the cancelled portion).
  • Cancellations (whether in part or full) notified more than 3 days (and less than 21 days) prior to 12 noon on the date of your booking arrival are eligible for a 50% refund (of the cancelled portion).
  • Cancellations (whether in part or full) notified less than 3 days prior to 12 noon on the date of your arrival are ineligible for any refund (i.e. 100% forfeiture of the cancelled portion).
  • No-shows or cancellations notified after 12 noon on the date of your booking arrival are ineligible for any refund (i.e. 100% forfeiture of the cancelled portion).
  • Amendments (e.g. changes to booking dates) notified more than 21 days prior to the date of your booking arrival will not be subject to an amendment fee.
  • Amendments (e.g. changes to booking dates) notified more than 3 days (and less than 21 days) prior to the date of your booking arrival will be subject to a $30 amendment fee.
  • Amendments (e.g. changes to booking dates) notified less than 3 days prior to 12 noon on the date of your booking arrival will be subject to a $50 amendment fee.
  • Amendments (e.g. changes to booking dates) notified after 12 noon on the date of your arrival will be treated as cancellations and will be subject to new booking costs.
  • Where an amendment transfers your booking into a higher rate season, the uplift will be payable. Where an amendment transfers your booking into a lower rate season, no refund will apply.
  • To make a booking cancellation or amendment, please email info@roughandtumble.co.nz with your booking reference number, name and a clear description of what change(s) you wish to make. Cancellation and/or amendment requests must be made by the person who made the initial booking.

Other T’s & C’s

We are child-friendly (although as we are in a deep bush environment and on a river, adults need to exercise common sense supervision).
No pets are permitted in the lodge or on our surrounding 100 acres; the native birds cannot fend them off.
Inside areas of the lodge and guest rooms are strictly non-smoking; ample outside spaces are available for smoking.

A special wilderness accommodation experience

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A special wilderness accommodation experience

Book Now